When performing an update on my Surface Pro from Windows 8 to Windows 8.1 I received an error message of:
Couldn’t update to Windows 8.1
Sorry, we couldn’t complete the update to Windows 8.1. We’ve restored your previous version of Windows to this PC
Error 0xC1900101 – 0X40019
This was particularly frustrating since I had updated my desktop computer without any issues and I expected my Microsoft Surface Pro, since it was 100% Microsoft hardware, to certainly update without any problem.
The solution ended up being to simply run the update a second time and it worked without any errors. There are 2 things I did different the 2nd time:
- I had the surface plugged into AC Power (Even though my battery was at 100% during the first install)
- I didn’t allow the unit to go into sleep mode at any point and immediately responded to the license screen when it appeared.
I expect the cause of the original issue was since the install was taking a long time I left the Surface to complete and when I came back it was in sleep mode. My best guess is there was some type of interaction between the more aggressive sleep mode when the battery was in use that caused the Surface to go to sleep and may have contributed to the error. The fact that it crashed the first time and worked without any issues the second time other than the 2 changes above is a bit baffling.
Hope I can upgrate the 2nd time, i meet the same error
I’m facing the same problem as you and I don’t know what else to do. I did all my updates still I got the same error.
Please if anyone knows a solution for this problem leave a comment.
Thanks.
Something else to try is to disconnect any additional hardware devices (any usb devices other than your mouse and keyboard) from your computer and retry the update.